Refund policy
Due to the personalised nature of our products, each custom Pram Plate is made to order specifically for you. Because of this, we do not accept returns, refunds, or exchanges for change of mind or for errors made during ordering (such as spelling typos or incorrect phone numbers provided at checkout).
Please double-check your custom details carefully before completing your purchase.
Damages, Faults, and Incorrect Items
We take immense pride in the quality of our premium metal Pram Plates. In accordance with Australian Consumer Law, if your item arrives defective, damaged, or if you receive the incorrect order, we will fix it immediately.
Please inspect your order upon arrival and contact us within 30 days of receiving your item at hellopramplates@gmail.com with:
-
Your order number
-
A description of the issue
-
Clear photos of the defect, damage, or mistake
Once evaluated and confirmed, we will gladly arrange a replacement or refund at no additional cost to you.
Starting a Return for Damaged or Defective Goods
To initiate a replacement or return request for a faulty or damaged item, please email us at hellopramplates@gmail.com.
If your return request is accepted, we will provide instructions and a return shipping label on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds (If Applicable)
We will notify you once we’ve received and inspected your returned faulty item. If a refund is approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hellopramplates@gmail.com.